On the HP Software and Drivers Downloads web page, locate and install the Vista drivers for the specific computer model. Already have an HP account? You are allowe3d to make one set of Vista recovery DVD discs. HP will soon retire this product. Please read and follow the software manufacturers’ instructions for best backup and recovery results. The following scenarios describe the potential actions needed to restore the computer to operating condition.

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HP and Microsoft recommend that you use the automatic Windows Update function.

Do not install any additional software until after the computer is updated to SP1 and SP2, and all HP and Microsoft updates have been applied. The backup tools are designed to locate and copy specific types of files; however, there is no guarantee that they will copy every file or files stored in alternate locations. We are unable to determine your warranty status for the product and serial number provided.

HP PCs – Finding the Version of DirectX on your computer | HP® Customer Support

Choose a different product series. What to do before installing SP2. To locate this utility, click Starttype Disk in the search field, and select Disk Cleanup from the list.


Many game and graphic software applications require an installation of a particular version of DirectX. All times are GMT The antivirus program will dv69000 re-enable itself when the computer restarts.

HP Notebook PCs – Precautions to Take Before Updating to Vista Service Pack 2

When prompted, select the main hard drive, usually C: This document pertains to computers that came with Windows 8, 7, Vista, or XP. Windows Update also provides you with information if the PC has known software or hardware compatibility issues.

Learn more about HP’s privacy policy. See your browser’s documentation for specific instructions. In the list of common hardware types, scroll down and select Sound, Video, and Game controllers.

Please try again shortly. Please return to the product information page and vd6900 the numbers provided or try again later. Product has been exchanged: TSF will not be held liable for any problems cp may result in using the following procedures. If you need to know the version number of a particular file, click the DirectX Files tab, and find the version information next to the particular file.

Click Startand then click Run. See the scenarios below.

HP will provide information dv69000 issues that affect HP products. Check for known issues The Microsoft web site should be your primary source for information on known issues. Please enter a Product Number to complete the request.


In the Search box, type dxdiagthen click dxdiag from the results. If you have issues with the installation, please PM me for further instructions. Beginning in late and earlysome HP and Compaq computers were designated as Vista Capable and could be upgraded to Vista.

HP will soon retire this product. Modify your browser’s settings to allow Javascript to execute. Follow the on-screen instructions.

HP Pavilion dv Entertainment Notebook PC series | HP® Customer Support

You may want to view other documents to learn how to perform the recommended tasks. To restore the computer to operating condition, use the Microsoft Windows Vista product disc that you purchased to:. Depending on the size dv690 condition of the hard drive, the defragmentation may take only a few minutes or it may take hours. I would also recommend XP SP2 be installed prior to installing the drivers.