Right-click the new LowerFilters value and select modify. This page requires Javascript. Video capture IEEE interface or analog video capture device required. Reinstall disc recording software Upgrading the operating system or installing certain types of software can cause other recording software to lose their connection to the drive. HP Download and Install Assistant. Select all Deselect all. Check the drive name in Device Manager If a window does not open when discs are inserted into the drive and the drive does not display in File Explorer, it might be a problem with the BIOS.

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HP Desktop PCs – Identifying the CD or DVD Drive Name for Firmware Updates

Modify your browser’s settings to allow Javascript to execute. Depending on your version of Windows, go to one of the following HP support documents for more information:.

HP has scanned your product but currently has no suggestions for driver updates. From the list of available software and driver categories, find the software or driver you are looking for, click the category name, and then click Download.

Select your desired files and a list of links will be sent by email. Resetting the BIOS might also resolve this problem.

HP Desktop PCs – Identifying the CD or DVD Drive Name for Firmware Updates | HP® Customer Support

In Windows, search dvv and open Device Manager. Not sure which drivers to choose? If the drive is not recognized, continue to replace the PxHelp20 registry value. Example of the firmware section for an HP Media Center mn computer.


See your browser’s documentation for dy16aash instructions. If the computer has Windows Vista, you need to know if the operating system type is Vista or Vista bit. Click the Software – Multimedia jp Software – Solutions categories and look for any available recording software updates for example: Reset the computer power Under certain conditions the drive might lose communication with Windows even after restarting Windows, which can cause problems with CD or DVD detection.

To reset the BIOS, use one of the following sets of steps, depending on the type of computer you are using:.

Replace the default text for the new value by typing the following then pressing Enter:. Right-click the drive name and select Enable. The disc drive should now be recognized by Windows.

The Virtual Agent is currently unavailable. Checking availability of firmware updates Firmware updates might be available online from the HP Web site.

HP DVD Writer – Finding and Upgrading the DVD Writer Firmware Version | HP® Customer Support

Wait until the computer fully shuts down, dh16aasj disconnect the power cord from the computer. Recovery Manager enables you to choose specific hardware or drivers to reinstall.


The disc drive should now be recognized by your recording software. If a System Restore does not resolve the problem, you can perform a system recovery to return the computer software configuration back to its original state. Those familiar with editing the Windows registry can dvvd time by adding a LowerFilters value to the Windows Registry instead of reinstalling the software.

Modify your browser’s settings to allow Javascript to execute. If you have a notebook computer, remove all batteries from their compartments, wait 10 seconds, then reinsert the battery or batteries. Is my Windows version bit or bit? Use these steps to troubleshoot this condition. Standards and formats Type. This page requires Fvd.

In Windows 8move the cursor to the lower left corner of the Start screen, right-click and select Device Manager in the menu. Let HP identify any out-of-date or missing drivers and software How does HP use product data collected with this service?

The BIOS in your computer manages all communication between the hardware components and the operating system. Javascript is disabled in this browser.